What helps when a claim is involved
One workshop conversation
We keep the repair discussion in one place, which cuts down on crossed wires.
Scope set out clearly
Affected panels, paintwork and any specialist materials are considered together.
Work waits for approval
We make sure authorisation is in place before the agreed repairs move ahead.
Keep your insurance repair clear from the start
Insurance bodywork usually starts with details, not tools. We need the vehicle information, the affected panels, the claim reference and any repair instructions already given by your insurer. That helps us understand what has been authorised and what still needs agreeing before work begins. At Paint Paradise, we can work with insurers and keep the bodywork side in one place, so you are not juggling separate conversations about damage, paint and repair scope.
Clear authorisation makes the repair process easier
Clear paperwork matters because accident damage can involve more than the obvious panel mark. Paint breaks, adjacent panels and specialist materials may all need to be considered before the job is signed off. With Paint Paradise, we document the agreed scope carefully and wait for authorisation before moving into body repair and refinishing. That keeps expectations clear for you, for us and for the insurer involved.
Frequently asked questions
Do I need my claim details when I call?
Yes, if you have them. The claim reference, insurer name and any repair instructions help us understand where the process stands. We also need the vehicle details and the affected panels so we can discuss the bodywork side properly before anything is arranged.
Can you work with my insurer on the repair?
Yes, we can work with insurers on insurance repairs. We keep the repair scope clear and make sure the body and paint requirements are understood, so the agreed work can be carried out once the insurer's authorisation is established.
Does the repair start before authorisation is confirmed?
We wait until the repair scope is agreed and authorisation is in place before moving into the body and paint work that has been approved. That protects everyone from confusion later and helps avoid work being carried out outside the agreed claim process.